Delivery Policy

United Kingdom

Here at CFS we offer both standard and special delivery services on all orders. Please note, whilst we do everything in our power to ensure delivery times are accurate and that all orders are received punctually, due to high order volumes at peak times and possible courier issues, delays may occur.

Tracking details are enclosed in the email order confirmation (second email). If your order is being delivered by courier, our Order Confirmation email will contain a link to the courier’s website and a parcel number, so that you can use it to track the order right to your door.

Delivery Options

* DPD Next day

* DPD Next day Pre 10am

* DPD Next day Pre 1pm

* DPD Saturday Delivery (only on Friday)

* Special Delivery Royal Mail

* In Store Collection

* Add to previous order – before 3PM.

Order Tracking

By logging in to ‘My Account’ on the website, you will be able to track the progress of your order.

Delivery Tracking

When your order is being delivered by courier, your email order confirmation will contain a link to the courier’s website alongside a parcel number, this is all you will need to track your order. We cannot and will not accept liability for issues with the tracking services, this will have to be taken up with the courier.

Parcel Contents

We utilise the order form in order to check that all contents purchased are in the package prior to delivery. Each item is checked and ticked off on the order form once it has been put in the package, the package is then checked again before being sealed and sent out for delivery. Although we have a rigorous process to ensure all items are sent out accurately, in exceptional circumstances an item can be misplaced or omitted from the order, if this is the case you will have 48 hours from the date of delivery to report the missing item(s) and management will decide on either:

  1. Providing a credit note which will be used to reduce your next invoice, if the item is no longer in stock.

  2. If the item is in stock it will be added to your next order free of charge.