FAQ

Purchasing products is just the start of your journey with us! Ultimately we’re here to help you achieve success and we will be with you every step of the way.

In the meantime here’s a number of questions we’re frequently asked coupled with some helpful answers.

What warranty do you provide with goods?

All products come with a year warranty, all defective items will be exchanged like for like. If the product is unused, we are happy to provide you with a full refund.

For a more detailed answer on returns and your warranty please read our Returns Policy (Hyperlink – Returns Policy Page)

How long do I wait for delivery?

Not long at all. Any orders place before 4PM can be delivered next day for all UK customers.

For a list of all delivery options and prices see Delivery (Hyperlink – delivery policy)

Are my details secure?

All measures have been taken in order to ensure your details are safe and secure. We utilise the latest SSL certificates, your browser will indicate this through display of HTTPS secure.

All data that you enter will be protected by our site.

How do I go about returns?

In order to process a return you can complete an RMA form available in ‘My Account’.

Please ensure that all products are in the same condition as you received them.

Are your products Compatible or Genuine OEM?

All products displayed on the site are compatible unless otherwise stated. All Genuine/OEM items are labelled as such either in the item description or in the product name.

Will my Personal Information be used?

The information that you provide us with may be used in order to send periodic emails, process transactions and to improve both customer service and our website.

You may opt-out of email notifications in ‘My Account”.

Your data will never be transferred or sold, for full details please visit Privacy and Cookie (Hyperlink – Privacy and cookie policy)